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How Do I Request an Appointment? |
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All of the doctors
and nurses see patients by
appointment. We advise you to see
your usual doctor whenever possible
to provide continuity of care and
prevent confusion. Should your usual
doctor be unavailable, you will be
offered an appointment with one of
the other doctors.
If you cannot keep an
appointment, do let us know; it can
be used by someone else who needs to
be seen and we can re-arrange your
appointment to suit you at a more
convenient time.
Minor
Illness
We have been trying to improve
access to health care advice for our
patients. We have introduced a new
way of working called “minor illness
surgeries”.
Every week day one of our doctors
takes the role of emergency duty
doctor working in partnership, when
available, with a nurse specialist
as the minor illness team. They see
patients who feel that they need to
be seen on that particular day as an
emergency or because their condition
cannot wait until the next available
routine appointment. When you phone
the surgery please state that it is
an emergency and the receptionist
will give you a time to come into
see one of the minor illness team.
We ask that you give the
receptionist a rough outline of the
problem in order that the medical
team can ensure severe emergencies
are not left waiting. The
receptionist cannot offer medical
advice. In view of the fact that
health is not predictable, we will
only give guide times for minor
illness appointments and apologise
if you have to wait due to the
treatment of a critically ill
patient.
This system ensures that you get
prompt access to a medical opinion.
However, many problems can be dealt
with over the telephone with a
prescription, advice or an
appointment in the near future,
saving doctor and patient time in
unnecessary trips to the surgery,
therefore if you would prefer a
phone call please ask the
receptionist and a nurse or doctor
will phone you back as soon as
possible.
We are conscious of the increasing
use of mobile ‘phones but, for a
range of reasons, it is very helpful
to have a landline number whenever
possible.
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