Read our PPG Newsletter Issue 2
Patient Participation Group
Please take a look at the second edition of the PPG Newsletter. Did you find it useful and informative. Are there areas you would like us to cover in future newsletters. Feedback via PPG: email firstname.lastname@example.org or the PPG suggestion box located in waiting room.
Working together to support Bassett Road Surgery
Bassett Road Surgery Patient Participation Group (PPG) was established in June 2011 with a core group of volunteer patients who meet approximately every three months. The volunteer group is diverse and covers a wide range of patients, those who have been with the practice for 20 plus years and those that are new to Bassett Road. They also span a wide age range with varying medical histories. In essence there is someone attending who represents us all.
You should note that all patients at the Bassett Road Surgery are automatic members of the PPG, with the core group of volunteer patients forming a steering group with GP’s. The PPG is not there to deal with personal and confidential complaints, as there is already a formal procedure to follow regarding these matters. The PPG is a forum to provide constructive and sensitive support to the Practice in order to ensure the services offered meet the needs of all patients and staff.
If you would like to join our group or have any feedback/suggestions please contact us in any of the following ways:
Via our dedicated e-mail email@example.com
Patient suggestion box situated in the magazine and book shelving in the centre of the waiting room.
Via Sue Elliott – Deputy Practice Manager
Join our Virtual Patient Participation Group
We need your help. Would you be interested in becoming a Virtual member of Bassett Road Surgery PPG?
What does virtual mean?
It means that you can give a valuable contribution to the group without having to attend regular meetings.
How does this work?
We recently carried out a survey, which was online, and in paper format, but it only reached those patients who either came into the surgery or went to the Bassett Road Surgery Website during the two-week period the survey was being carried out.
Should for example the group wish to carry out further surveys, we could reach a larger cross section of patients by letting them know via e: mail or text that the survey was being posted on the website, inviting them to complete it within a set timescale, but at their convenience in their own homes.
(NB. Paper surveys will always be available to anyone who wishes to participate as a virtual member who does not have the use of a PC. Please ask at reception).
I’m interested, so what should I do now?
Pick up a form at reception and fill in your e: mail address and if appropriate your mobile telephone number. We will then contact you with regard to surveys or any other item that we need virtual patients to participate in. You are under no pressure to respond to our e: mail/text, the choice is yours.
Should you have any further queries a member of staff will be pleased to help you.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
We have recently had an Enter & View visit from local Healthwatch representatives who carry out visits to health and social care services to find out how they are being managed and make recommendations where there are areas for improvement. The Health & Social Care Act, 2012, allows authorised Healthwatch personnel to observe service delivery and talk to patients, their families and carers on GP premises, at hospitals, dental surgeries, opticians and pharmacies. If you would like to see the report on our surgery, please click here: Healthwatch Report, Bassett Road Surgery, August 2015.
If you would like to find out more about Healthwatch activities and how you can get involved, please see their website: https://healthwatch-centralbedfordshire.org.uk/