Patient Participation Group
Working together to support Bassett
Road Surgery
All patients of the Bassett Road
surgery are automatically members of
the PPG
- Are you unable to attend meetings?
If yes, would you participate via a
virtual group by email?
- Would you like to influence
decisions about the services that
are provided at the surgery?
- Be part of a group striving to
improve communication and promote
good health?
- Do you have a point you would like
to put to the PPG?
We have a
designated email address for this.
Bassett Road Surgery has recently
set up a Patient Participation Group
(PPG) with a core group of volunteer
patients who meet approximately
every three months. The volunteer
group is diverse and covers a wide
range of patients, those who have
been with the practice for 20 plus
years and those that are new to
Bassett Road. They also span a wide
age range with varying medical
histories. In essence there is
someone attending who represents us
all.
You should note that all patients at
the Bassett Road Surgery are
automatic members of the PPG, with
the core group of volunteer patients
forming a steering group with GP’s.
The PPG is not there to deal with
personal and confidential
complaints, as there is already a
formal procedure to follow regarding
these matters. The PPG is a forum to
provide constructive and sensitive
support to the Practice in order to
ensure the services offered meet the
needs of all patients and staff.
One of the first tasks asked of the
steering group was, through
constructive discussion, to generate
a list of things that we valued
about the Practice and those areas
that we would wish to see some
improvement
 in. This was to be the
foundation of our way forward.
Several key areas were
highlighted and to gain
patient feedback we will be
asking you to complete a
patient survey.
Feedback
from our recent survey will be posted on the PPG
page and within the Practice. If in
the meantime you would like to take
part in the core group please
contact Sue Elliott – Deputy
Practice Manager or to give us your
views and ideas we have a dedicated
e-mail address:
bassettroadppg@gmail.com
or a suggestion box (soon to be
installed) in the reception foyer.
Thank you.
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